Returns & claims
RETURNS
You can return the products within 30 days from the date of receipt of the goods. The date on which the return shipment is dispatched is counted.
In order to make a return, complete the return form and send it to our address along with the returned product / products:
Ahojbaby Jakub Trąmpczyński Solutions
Elsnera 34/93
02-680 Warsaw
shop@ahojbaby.pl
+48 506 44 39 38
To the package with the statement and the returned product / products, also include all accessories and invoice received with them.
Warning!
Returned products cannot show signs of use:
- baskets should have original tags and be returned in their original carton
- the mattress cannot be removed from the original foil
- the stand must be originally packed and not show signs of folding
- accessories for the moses basket, i.e. linings / sheets must be packed in a plastic bag (it can be opened if it has been damaged when opened), must be folded in an original way and must have original tags.
- organizers must have original tags and must be returned in the original carton
ECHANGE OF GOODS
In order to replace the goods:
1. Place a new order, choose the payment method traditional transfer, but do NOT pay for it. Please also add in the comments that it is an EXCHANGE
2. Pack the exchanged goods with the information inside that it is an exchange for order no ...
3. Send the exchanged product via Polish post or a selected courier to our address:
Ahojbaby Jakub Trąmpczyński Solutions
Elsnera 34/93
02-680 Warsaw
shop@ahojaby.pl
+48 506 44 39 38
4. After receiving and checking the replaced product - we accept a new order for execution.
CLAIMS
In order to make a complaint, follow the steps below:
1. Write to us at the e-mail address shop@ahojbaby.pl - in the title of the e-mail please indicate that it is a complaint and the order number.
2. In the content of the e-mail, please describe in detail the reasons for the complaint and attach photos that allow you to identify the problem.
3. Please indicate in the content of the e-mail - the suggested form of considering the complaint (product replacement / price compensation / product return)
4. We will review the complaint within a maximum of 7 calendar days.
As a result of the complaint - the following may occur:
1. Product replacement - we send a self-addressed label with a request to return the advertised product. A completed CLAIM FORM should be attached to the product under complaint. After receiving the returned product, we send the new product.
2. Agreed price compensation for a product defect. In the e-mail, please indicate the account number to which we should make the transfer. After selecting this option, the product is not subject to further complaints.
3. Product return - we send a self-addressed label with a request to return the advertised product. In the e-mail, please indicate the account number to which we should make the transfer. A completed CLAIM FORM should be attached to the product under complaint
4. Refusal of complaint - justified by e-mail.
